HVAC Coverage

Acri Home Protector Heating and Cooling Protection Program  Protection Program

PLUS Terms and Conditions

 

  1.  Acri Home Protector Heating and Cooling Protection Program (Program) applies only to equipment that is owned and maintained by Customer for single-family, residential use. Each Program enrollment covers one (1) natural gas-fueled heating unit (e.g., a natural gas furnace or hot water boiler, as the case may be) and one (1) electric-powered central cooling unit (e.g., an electric air conditioner). For Customer homes that have more than one heating and/or cooling system, Customer acknowledges and agrees that the purchase of a single Home Protector Heating and Cooling Protection Program or Home Protector Heating and Cooling Protection Program PLUS shall cover only the primary heating system and/or cooling system. An additional Home Protector Heating and Cooling Protection Program agreement may be purchased by Customer for each additional unit. Multi-unit systems and equipment used for multi-unit housing, mobile homes, and commercial purposes are excluded.  Customer acknowledges and agrees that Acri Home Protector will repair or replace equipment covered under a respective Program agreement  up to a maximum cost of six hundred dollars ($600) annually and shall not be liable to Customer for any repair or replacement of equipment in excess of such maximum amount.
  2. All covered equipment must be installed in accordance with the manufacturers’ specifications and all applicable laws, codes, rules and regulations. The Program does not cover any unit that requires repair prior to Customer’s enrollment in the Program. Acri Home Protector reserves the right to inspect each unit up to sixty (60) days following the submission of Customer’s application and to reject such application if the equipment to be covered is not functioning properly.
  3. Customer agrees that Acri Home Protector service technicians will perform all service work related to the Program and that Acri Home Protector will have no liability to Customer for services rendered by unauthorized third party contractors.
  4. Acri Home Protector reserves the right to refuse service and refund any Customer payments, less any amount used for prior repairs, if, upon inspection, it is determined by Acri Home Protector or its contractors, in Acri Home Protector or its contractors’ sole opinion, that (a) the equipment or work site is unsafe for workers or (b) the estimated cost of repairing the unit(s) exceeds six hundred dollars ($600).If furnace part(s) fail as a result of Customer using the furnace in conjunction with the air conditioner, the repairs for such failure will only be covered by Acri Home Protector if Customer is enrolled in either the A/C Only Coverage or the Furnace/A/C Coverage, as the case may be. The working parts of the furnace will not be covered if Customer only has coverage under the Furnace Only Coverage Plan.

    A. If Customer is enrolled in only the furnace/boiler component of the Program and Acri Home Protector (or its contractor) estimates that the cost of repairing the Customer’s furnace/boiler exceeds six hundred dollars ($600), Acri Home Protector, in its sole discretion, reserves the right not to repair the equipment, in which case the Customer may apply its aggregate payments made under the Program, up to six hundred dollars ($600), towards the purchase of a new furnace or boiler, provided that such unit is purchased through Acri Home Protector.

    B. If Customer is enrolled in the furnace/boiler and air conditioner component of the Program and Acri Home Protector (or its contractor) estimates that the cost of repairing the Customer’s furnace/boiler or air conditioner exceeds six hundred dollars ($600), Acri Home Protector, in its sole discretion, reserves the right not to repair the equipment, in which case the Customer may apply its aggregate payments made under the Program, up to nine hundred dollars ($900), towards the purchase of a new furnace/boiler or air conditioner, provided that such unit is purchased through Acri Home Protector.

    In the event that Customer purchases either a new furnace/boiler or a new air conditioner from Acri Home Protector under either of the two aforementioned provisions, Customer’s account balance will immediately revert to zero dollars ($0) for the purpose of calculating any future Program credits.

    In order to obtain their aggregate payment from Acri Home Protector, Customer’s account must be in good standing and all past payments must have been made in a timely manner.

  5. If furnace part(s) fail as a result of Customer using the furnace in conjunction with the air conditioner, the repairs for such failure will only be covered by Acri Home Protector if Customer is enrolled in either the A/C Only Coverage or the Furnace/A/C Coverage, as the case may be. The working parts of the furnace will not be covered if Customer only has coverage under the Furnace Only Coverage Plan.
  6. If Customer is enrolled in the Home Protector Heating and Cooling Protection Program PLUS, the term of Customer enrollment shall not be processed and effective until the Furnace Clean & Check and Air Conditioner Tune-Up have been completed by Acri Home Protector.
  7. If Customer is enrolled in the Home Protector Heating and Cooling Protection Program PLUS, the Furnace Clean & Check and Air Conditioner Tune-Up will be completed by Acri Home Protector prior to the expiration of the yearly maintenance agreement.
  8. Acri Home Protector and its contractors are not responsible for removing obstacles in order to gain reasonable access to the equipment. Acri Home Protector reserves the right to refuse service if the equipment is not safely and easily accessible for service.
  9. This  Program covers most residential equipment regardless of  manufacturer, make, model or age provided that Acri Home Protector and/or its contractors are able to obtain replacement parts for the unit(s).  In the event Acri Home Protector and/or its contractors are unable to obtain replacement parts for the unit(s) then Customer may apply its aggregate payments made under the Program, less any amount used for prior repairs, towards the purchase of a new unit, provided that such unit is purchased through Acri Home Protector.  Acri Home Protector and its approved contractors shall not be responsible for services provided and parts installed by third parties unless such services were provided and parts were installed in accordance with the manufacturers’ specifications and all applicable laws, codes, rules and regulations. Parts not shown in the coverage chart and related labor are not covered. Exclusions include, but are not limited to, heat exchangers, compressors, refrigerant leaks, humidifiers, air cleaners and heat pumps. Any Customer payment for parts and labor not covered under the Program must be made payable to Acri Home Protector and remitted directly to the contractor. Replacement parts will be selected at the sole discretion of Acri Home Protector and its contractors. Acri Home Protector reserves the right to make any final decisions regarding the scope and interpretation of the Program.
  10. Customer’s enrollment in the Program is on a month-to-month basis and is subject to credit approval and acceptance by Acri Home Protector in accordance with all applicable laws. Program fees are billed in advance to Customers, plus any sales or other taxes that apply. The coverage period commences thirty (30) days after Acri Home Protector has received payment. The annual Furnace Clean & Check or Air Conditioner Tune-Up will also be scheduled upon Acri Home Protector receiving the first payment for Customers in the PLUS Program.   If a payment due has not been received in full by the closing date, Acri Home Protector will discontinue your participation in the Program at the end of the last prepaid month. Payments made by Customers enrolled in more than one Acri Home Protector program will be credited in the following priority: Gas Service Line Protection Program (first priority), the Gas In-
    House Line Protection Program, the Water Service Line Protection Program, the Underground House Line Protection Program, the Gas Service Line Protection Restoration Program, the Water Service Line Protection Restoration Program, the Underground House Line Protection Restoration Program, the Sewer Service Line Protection Program, the Heating and Cooling Protection Program, the Home Plumbing Protection Program, and the Electricgard Power Protection Program (last priority).
  11. Customer may terminate his/her enrollment in the Program at any time; however, no termination may occur within twelve (12) months of a repair or any preventative maintenance completed under the Program. To terminate before the twelve (12) months, Customer must reimburse the cost of the repair or any preventative maintenance completed.   Acri Home Protector will not refund any pre-payments made under the Program.  Acri Home Protector reserves the right to change or terminate Program, or adjust the Program fees, upon sixty (60) days prior written notice.
  12. Limitation of Liability: Acri Home Protector liability to Customer is limited to the cost of repairing Customer’s furnace/boiler, and/or central air conditioner. Acri Home Protector shall have no other liability for any environmental, property, direct, indirect, special, incidental, consequential, or other damages. In no event shall Acri Home Protector be liable for any failure or delay in providing services dues to acts of nature, compliance with laws, actions of third parties, labor strikes, unavailability of parts, or other causes beyond Acri Home Protector control.
  13. Upon receipt of Customer’s payment, the Customer represents that to the best of his/her knowledge, equipment to be covered is functioning properly.
  14. ACRI HOME PROTECTOR EXPRESSLY DISCLAIMS  ALL  OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.
  15. ACRI HOME PROTECTOR SPECIFICALLY DISCLAIMS  ANY  AND  ALL  LIABILITY FOR ENVIRONMENTAL OR PROPERTY DAMAGES AND IN NO EVENT SHALL ACRI HOME PROTECTOR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AGAINST ACRI HOME PROTECTOR SHALL BE A REFUND OF FEES ACTUALLY PAID BY CUSTOMER TO ACRI HOME PROTECTOR WITH RESPECT TO THE SPECIFIC SERVICES OUT OF WHICH LIABILITY AROSE, AND  IN  NO  EVENT  SHALL ACRI HOME PROTECTOR LIABILITY EXCEED THE AMOUNTS  ACTUALLY  RECEIVED  BY  ACRI  HOME PROTECTOR  FROM CUSTOMER UNDER THE INSTANT CONTRACT WITH RESPECT TO THE SPECIFIC SERVICES OUT OF WHICH THE LIABILITY AROSE. THE LIMITATION ON DAMAGES IN THIS PARAGRAPH SHALL APPLY UNDER ALL THEORIES OF LIABILITY INCLUDING BUT NOT LIMITED TO CONTRACT, WARRANTY, TORT, OR STRICT LIABILITY.
  16. ALL  CLAIMS,  CAUSES  OF  ACTION,  OR  LEGAL  PROCEEDINGS  BROUGHT  BY CUSTOMER AGAINST ACRI HOME PROTECTOR MUST BE COMMENCED BY CUSTOMER WITHIN 0NE (1) YEAR OF THE DATE OF THE SERVICE OUT OF WHICH LIABILITY ROSE. FAILURE TO COMMENCE ANY SUCH CLAIM, CAUSE OR ACTION OR       LEGAL    PROCEEDING    WITHIN    SUCH    PERIOD    SHALL    CONSTITUTE CUSTOMER’S VOLUNTARY AND KNOWING WAIVER THEREOF
  17. Any failure by Acri Home Protector to enforce any of the provisions of these terms and conditions are found to be invalid or unenforceable, the parties hereby agree that the court shall enforce such provision(s) to the extent permitted by law and, to the extent such  provision(s) is  not  enforceable, shall  enforce  the  remainder of  the  terms  and conditions as if such provision(s) were not included in the contract.
  18. Acri Home Protector reserves the right to refuse service or to refuse to honor service warranties, or to refuse to honor certificates or discounts if Customer fails to timely pay all service fees, or if Customer’s account is past due for any other reason
  19. This contract shall be deemed to have been entered into and shall be governed by the internal substantive laws of the Commonwealth of Pennsylvania, without regard to its conflicts of law provisions.
  20. These terms and conditions and the matters set forth on the face of this document, constitute the entire agreement between Customer and Acri Home Protector. No subsequent modifications, amendments, or representations become part of this contract unless expressly agreed to in writing by an authorized representative of Acri Home Protector.